2022 AAAA Materiel Readiness Award for Contribution by a Major Contractor
M1 safely executed a 229,093 flight hour program involving 509 aircraft in a high OPTEMPO environment where maintenance operations occur 24 hours per day, 7 days per week. Faced with COVID-19 force protection requirements and ever changing USAACE fleet size and composition, M1 led stakeholder collaboration to solve complex problem sets and grew its culture of continuous improvement to benefit the USAACE mission. A Continuous Improvement culture is naturally occurring as maintenance and enabling Directorates apply CI principles taught by M1 University to reduce waste, streamline processes, and eliminate roadblocks. CI initiatives reduced phase cycle time, improved maintenance/logistics process flow and reduced customer wait time. M1 achieved historic Ft. Rucker levels of maintenance performance by sustaining past achievements and applying continuous improvement to drive further progress. This focus and dedication identify them as the 2022 AAAA Materiel Readiness Award for Contributions by a Major Contractor.
2021 AAAA Materiel Readiness Award for Contribution by a Major Contractor
M1 Support Services (M1) made outstanding contributions to the materiel readiness of the U.S. Army Aviation Center of Excellence. M1’s USAACE mission is to “provide quality maintenance and logistics support services for aircraft assigned to the U.S. Army in support of initial entry and graduate aviation training requirements at Ft. Rucker, Alabama.” The company safely executed a 201,749 flight hour program, involving 575 aircraft in a high OPTEMPO environment where maintenance operations occur 24 hours per day, 7 days per week. They managed the equivalent assets of five aviation brigades distributed among five airfields, three centers of operation, dozens of stage fields, and one live fire range—an incredible accomplishment using the equivalent of one “brigade” of employees. 2020-2021 witnessed strategic level changes to the composition of the USAACE training fleet: 100% divestiture of the TH-67 fleet, 30% reduction of the UH-60L fleet, 21% increase in the AH-64E fleet, and a 27% decrease in the total Initial Entry Rotary Wing fleet size while increasing the IERW Flight Hour Program by 50%. M1 responded to the challenge by leading stakeholder collaboration to solve complex interdependent problem sets, committing to continuous improvement initiates, and applying their core value of innovation. This focus and dedication identify them as the 2021 AAAA Materiel Readiness Award for a Contribution by a Major Contractor.
2020 AAAA Materiel Readiness Award for Contribution by a Major Contractor
M1 Support Services (M1) made outstanding contributions to the materiel readiness of the U.S. Army Aviation Center of Excellence (USAACE) at Fort Rucker, AL. One brigade worth of employees maintained five brigades of aircraft (582) that safely flew 210,000 hours. Across all fleets, there were 48,124 more issuable aircraft to fly, the fully mission capable (FMC) rate improved 16%, while the not mission capable-maintenance (NMCM) rate improved 12%, and the issuable aircraft increased 14 aircraft per sortie. M1 University trained hundreds of employees on technical skills to improve maintenance productivity. Aircraft Notebook (ACN) issues of scalability to meet Ft. Rucker OPTEMO and fleet density and outages associated with .mil network reliance were minimized.
The National Logistics Qualification Office recognized M1’s National Maintenance Program (NMP) as “Best-in Class” Quality Management System and the company received the Army Materiel Command Large Supply Support Activity Supply Excellence Award. M1 operated and shared “best practices” of the first Mobile Flexible Engine Diagnostics system, accelerating learning for 22 Army Aviation units; and designed and manufactured over 8,000 COVID-19 face masks in 1 ½ weeks to ensure USAACE force protection. M1’s accomplishments have earned them the 2020 AAAA Materiel Readiness Award for Contribution by a Major Contractor.
2018 Flying Training Awards
M1 Support Services was recognized at the 2018 Air Education and Training Command's 2018 Flying Training Awards ceremony at Joint Base San Antonio-Randolph, Texas, Oct. 26. 2018. The second annual event, hosted by the 19th Air Force, recognized the dedicated efforts of the exceptional individuals and teams across AETC who continue to produce highly qualified aircrew for the Air Force over the last fiscal year.
M1 was recognized in two categories:
1. Solo honors for the Top Maintenance Group in White Jet Division: M1 Support Services, Sheppard AFB, Texas
2. As a part of the Top Maintenance Group in Gray Tail Division: 58th Maintenance Group, 58th Special Operations Wing, Kirtland AFB, New Mexico, where M1, along with the active duty airmen that maintain the CV-22s and C-130s, contributed to the award. M1 maintains the HH-60s and UH-1s and performs Functional Check Flights on multiple aircraft types.
Link to the story:
M1 provided all scheduled maintenance, unscheduled maintenance, Contractor Logistics Support (CLS), and Contractor Operated and Maintained Base Supply (COMBS) for the C-21A aircraft assigned to the 200th Airlift Squadron (AS) located at Peterson AFB from April 2014 until squadron deactivation in May 2018. In 2015, 2016, and 2017 the 200th AS and M1 Support Services was recognized by U.S. Transportation Command (USTRANSCOM) as the Joint Operational Support Airlift Center (JOSAC) Unit of the Year. This award is given annually to the unit that leads the fleet in JOSAC mission tempo while providing exceptional customer satisfaction.